Process
Eleven steps, all visible.
From the first idea to your next reorder. You always know which step you are on and what happens next.
Phase 1
Sample
Prove the garment before you scale it.
Step 1: Tell us what you're making
Choose a garment or describe a custom one. Add references, artwork and size notes.
- You
- Describe your idea
- You see
- A request in your account
Step 2: Build your sample
Pick fabric, colour and decoration. Every choice is saved to one request.
- You
- Make your choices
- You see
- A complete specification
Step 3: Review your quotation
Your quotation appears in your account. Accept it, or ask for changes.
- You
- Accept or ask for changes
- You see
- A clear quotation
Step 4: Sample production
Pattern, cutting, decoration and sewing for your sample, with progress you can follow.
- You
- Follow progress
- You see
- Status updates in your account
Step 5: Approve or request changes
Approve the sample, or tell us what to change. Nothing scales until you are happy.
- You
- Approve or request changes
- You see
- Your decision recorded
Phase 2
Production
Scale the approved sample.
Step 6: Create a bulk order
Place the production order from your approved sample, with quantities and delivery details.
- You
- Place your order
- You see
- An order with its own quotation
Step 7: Production
Your order moves through production. Where it is shows in your account.
- You
- Follow production
- You see
- Production progress
Step 8: Packaging
Garments are packed to your order's packaging specification.
- You
- Nothing to do
- You see
- Packing progress
Phase 3
Delivery
Follow it to your door, and reorder when you are ready.
Step 9: Shipment
Your order ships in one or more shipments. Each has its own status.
- You
- Follow each shipment
- You see
- A tracking link
Step 10: Delivery
Delivered, delayed or returned: each shipment's state is visible.
- You
- Receive your order
- You see
- Delivered status
Step 11: Reorder
Your history stays in your account, so a repeat order starts from what you already approved.
- You
- Reorder from your account
- You see
- Your past orders